Scope and Applicability

This policy applies to all engagements, proposals, and agreements between you (the "Client") and Arthiv Technologies for the provision of services including but not limited to: website development, mobile application development, custom software, consulting, maintenance, and support. By engaging our services or making any payment, you acknowledge that you have read, understood, and agree to this Refund Policy.

Advance Payment and Commencement of Work

Many of our engagements require an advance or milestone payment before or during the project. Once an advance (or any part of the agreed fee) has been received by us and work has been commenced—including but not limited to allocation of resources, planning, design, development, or any deliverable produced for your project—there shall be no entitlement to a refund of that advance or of any amount corresponding to work already performed or initiated. This is standard practice in professional services, as our team invests time, effort, and resources from the moment work begins.

• Work "commenced" includes: project kick-off, requirement analysis, design drafts, code or content creation, meetings, and any tangible or intangible output produced for your engagement.
• Requesting a refund after work has started does not create an obligation on us to refund; any exception, if at all, shall be at our sole discretion and only in exceptional circumstances as we may determine.

When a Refund May Be Considered

We may, at our sole discretion and without creating any precedent, consider a refund or partial refund only in the following limited circumstances:

• No work commenced: If you have paid an advance but we have not yet commenced any work (as defined above) and you cancel the engagement in writing before work starts, we may consider refunding the advance subject to any administrative or third-party costs we have already incurred.
• Our inability to perform: If we are unable to deliver the agreed services due to our own default (e.g., breach of contract as determined by us), we may offer a refund or credit only to the extent of the unperformed portion and only as we deem appropriate.
• Duplicate or erroneous payment: If you have made a duplicate payment or a payment in error, we may refund the duplicate or erroneous amount after verification.

We are under no obligation to grant a refund in any other situation. Disagreement with deliverables, change of mind, or delay in your feedback does not entitle you to a refund once work has commenced.

Once refund is approved the refund amount will be credited to source account within 7–14 business days.

Payment Terms and Milestones

Payment terms (including advance percentage, milestone amounts, and due dates) are as agreed in your proposal, quote, or contract. Non-payment of due amounts may result in pausing or terminating the engagement. Any amount paid against a milestone or phase for which work has been done is non-refundable. Refunds are not provided for completed milestones or phases even if you later decide to discontinue the project.

Cancellation by Client

If you cancel the engagement after work has commenced, you remain liable for all fees for work performed up to the date of cancellation and for any non-cancellable costs we have incurred. No refund will be made for such amounts. If you cancel before work has commenced, our policy in the section "When a Refund May Be Considered" above applies.

Disputes and Resolution

Any dispute regarding payments or refunds should be raised in writing to us at the contact details below. We will endeavour to respond within a reasonable time. Our decision on whether to offer a refund (in the limited circumstances where we may consider it) shall be final. This policy is governed by the laws of India, and the courts of the appropriate jurisdiction in India shall have exclusive jurisdiction to the extent permitted by law.

Changes to This Policy

We may update this Refund Policy from time to time. The revised version will be posted on this page with an updated "Last Updated" date. Your continued engagement with us after changes constitutes acceptance of the updated policy. For existing contracts, the policy in effect at the time of your agreement may apply as agreed between the parties.